IC Mobile LLC Privacy Policy
1INTRODUCTION
IC Mobile LLC ("IC Mobile," "we," "us," or "our") is committed to protecting the privacy and trust of those who visit our website, use our mobile application(s), and engage with our services.
This Privacy Policy explains what information we collect, how we use it, how we share it, and what choices you have regarding your information.
This Privacy Policy applies to information collected through our website (icmobileapp.com), our mobile application(s), and other interactions you have with us (such as by email, phone, or at events). By using our website, application, or services, you agree to this Privacy Policy.
Important Note:
This Privacy Policy does not apply to our collection and processing of data on behalf of customers under separate service agreements. In those cases, data is processed in accordance with the terms of those agreements and the customer's own privacy policy.
2INFORMATION WE COLLECT
We collect three categories of information: Personal Information, Device Information, and Anonymized Information.
2.1 Personal Information
"Personal Information" is information that identifies or can reasonably be linked to an individual. We may collect:
- • Identifiers: Name, government-issued ID number, username.
- • Contact Information: Email address, phone number, mailing and billing address.
- • Commercial Information: Purchase history, subscription details, product or service inquiries.
- • Professional Information: Employer, job title, certifications, or credentials.
- • Network and Usage Data: IP address, browser type, device identifiers, session activity, and interaction with our website or application.
- • Location Data: If you grant permission, device GPS coordinates, which may be shared with authorized users within your organization.
- • Audio/Visual Information: Recordings of calls, voicemails, testimonials, or images voluntarily provided.
- • Inferences: Preferences, behaviors, or trends inferred from your interactions.
2.2 Device Information
We collect technical data about the device you use to access our services, such as device type, operating system, unique identifiers, browser configuration, and cookie settings. If this data can be linked to you, we treat it as Personal Information.
2.3 Anonymized Information
We also collect aggregated, non-identifiable data, such as pages visited, time spent on pages, click patterns, and general usage metrics. This information helps us improve our services and is not linked to specific individuals.
3COMMUNICATION RECORDINGS
We may record calls, emails, chats, and other communications with our team for quality assurance, training, security, and documentation purposes. By communicating with us, you consent to such recording and storage.
4COOKIES & ANALYTICS
We use cookies and similar technologies to enhance user experience, personalize content, track usage, and improve our services. You may control cookie settings through your browser or decline cookies when prompted, but some features may not function properly if cookies are disabled.
We also use analytics tools (such as Google Analytics, HubSpot, and Microsoft App Center) to collect aggregate data about user interactions. These tools may use cookies or similar technologies.
You can opt-out of Google Analytics by installing the browser add-on available at tools.google.com/dlpage/gaoptout.
5DATA RETENTION
We retain Personal Information as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce our agreements. Typically, we retain information for up to 36 months after your last interaction, unless a longer period is required by law or for legitimate business purposes. Anonymized data may be retained indefinitely.
Data Deletion Requests
To request deletion of your data, email us at privacy@icmobileapp.com. We will evaluate your request and respond in accordance with applicable law.
6HOW WE USE YOUR INFORMATION
We use the information we collect for a variety of business purposes, including:
- • Service Delivery: To provide, operate, and improve our website, app, and services.
- • Account Management: To create and manage user accounts, process subscriptions, and deliver updates.
- • Customer Support: To respond to inquiries, troubleshoot issues, and provide technical support.
- • Marketing & Communications: To send promotional materials, newsletters, surveys, and updates (you may opt-out at any time).
- • Research & Development: To analyze usage, improve features, and develop new products.
- • Business Operations: For analytics, auditing, compliance, and internal record-keeping.
- • Security & Fraud Prevention: To detect, investigate, and prevent fraudulent, unauthorized, or illegal activities.
- • Legal Compliance: To meet legal obligations, enforce agreements, and protect rights.
7DISCLOSURE OF INFORMATION
We do not sell your Personal Information.
We may share it in the following circumstances:
- • With Service Providers: We engage trusted third parties to assist with hosting, analytics, customer support, payment processing, marketing, data storage, and other services. These providers are bound by confidentiality and may use data only as directed by us.
- • With Integration Partners: With your organization's permission, we may share data as part of feature integrations.
- • During Business Transfers: If IC Mobile undergoes a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
- • For Legal Reasons: We may disclose information if required by law, subpoena, court order, or government request, or to protect our rights, property, or users.
- • To Prevent Harm: We may share information to detect, prevent, or address security issues, fraud, or illegal activity.
8SECURITY
We use reasonable administrative, technical, and physical safeguards to protect your information. While we strive to secure your data, no system is entirely secure, and we cannot guarantee absolute security.
9CHILDREN'S PRIVACY
Our services are not directed to children under 18, and we do not knowingly collect Personal Information from anyone under that age. If we become aware that we have inadvertently collected such information, we will promptly delete it.
10"DO NOT TRACK" DISCLOSURE
Our website and application currently do not respond to "Do Not Track" signals from web browsers.
11THIRD-PARTY LINKS & SERVICES
Our services may include links or integrations with third-party websites or platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
12CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the revised policy on our website and updating the "Last Revised" date above. Continued use of our services after changes become effective constitutes acceptance of the revised policy.
13CONTACT US
If you have questions or concerns about this Privacy Policy, please contact us at: